Courses
Project Research: Effectiveness of Selected Sentiment Algorithms in Detecting Fake News
IT Support Specialist
Summary
Provided comprehensive IT support and product management assistance, focusing on technical documentation, testing, and client engagement to ensure product quality and user satisfaction.
Highlights
Authored technical articles and created graphical walkthroughs for the company blog, improving user understanding and engagement with product features.
Managed code and non-code changes, pushing updates to Git staging branches to support agile development cycles and version control.
Conducted thorough product testing to ensure client satisfaction and verify alignment with technical documentation, contributing to product quality.
Monitored product development progress and collaborated with developers to ensure adherence to project timelines and successful feature delivery.
Produced detailed product documentation, including video tutorials and comprehensive manuals, streamlining user onboarding and support.
Delivered virtual product presentations to clients, effectively communicating product value propositions and functionalities.
Information Technology Intern
Summary
Gained hands-on experience in IT support, quality assurance, and user training, contributing to smooth technology implementation and problem resolution.
Highlights
Provided expert IT support and consultation for new technology and software implementations, ensuring seamless consumer experiences and system stability.
Performed manual QA testing for business management software, identifying and documenting critical errors, and collaborating with developers for timely resolution and improved software quality.
Conducted multiple Zoom training sessions on business management, facility management, and ticketing software, enhancing user proficiency and adoption.
Delivered crucial technical support, successfully resolving a critical database error for a business management software, minimizing operational disruption.
Developed comprehensive software manuals and managed documentation edits, ensuring accurate and accessible information for users and internal teams.
Team Communication.
Microsoft Word, Microsoft Excel.
Technical Support, Troubleshooting.
Manual Testing, Product Testing.
System Maintenance.
Python, Power BI.
Documentation, Manuals.
Version Control.
Client Engagement.
Fluent
Proficient