# Godwin Omolei - IT Support
Source: https://hello.cv/godwinomolei
Ilorin

## Links
- Twitter | https://twitter.com/c_kingkai
- LinkedIn | https://linkedin.com/in/g0dw1n
- GitHub | https://github.com/oremi

## About
Highly motivated and results-driven individual with a Bachelor of Science in Information and Communication Science. Possessing a strong foundation in IT support, quality assurance, and technical documentation, complemented by emerging skills in Python, Power BI, and SQL. Proven ability to troubleshoot complex technical issues, conduct thorough product testing, and deliver effective user training. Eager to leverage analytical capabilities and problem-solving skills to extract insights and drive data-informed decisions in a dynamic organizational setting.

## Education
### University of Ilorin | Information and Communication Science
4.10/5.00
- Project Research: Effectiveness of Selected Sentiment Algorithms in Detecting Fake News

## Work
### IT Support Specialist | Datasek Systems Limited
Provided comprehensive IT support and product management assistance, focusing on technical documentation, testing, and client engagement to ensure product quality and user satisfaction.
- Authored technical articles and created graphical walkthroughs for the company blog, improving user understanding and engagement with product features.
- Managed code and non-code changes, pushing updates to Git staging branches to support agile development cycles and version control.
- Conducted thorough product testing to ensure client satisfaction and verify alignment with technical documentation, contributing to product quality.
- Monitored product development progress and collaborated with developers to ensure adherence to project timelines and successful feature delivery.
- Produced detailed product documentation, including video tutorials and comprehensive manuals, streamlining user onboarding and support.
- Delivered virtual product presentations to clients, effectively communicating product value propositions and functionalities.
### Information Technology Intern | Datasek Systems Limited
Gained hands-on experience in IT support, quality assurance, and user training, contributing to smooth technology implementation and problem resolution.
- Provided expert IT support and consultation for new technology and software implementations, ensuring seamless consumer experiences and system stability.
- Performed manual QA testing for business management software, identifying and documenting critical errors, and collaborating with developers for timely resolution and improved software quality.
- Conducted multiple Zoom training sessions on business management, facility management, and ticketing software, enhancing user proficiency and adoption.
- Delivered crucial technical support, successfully resolving a critical database error for a business management software, minimizing operational disruption.
- Developed comprehensive software manuals and managed documentation edits, ensuring accurate and accessible information for users and internal teams.

## Skills
### Team Collaboration
Expert
- Team Communication
### Microsoft Office Suite
Proficient
- Microsoft Word
- Microsoft Excel
### SQL
Competent
### Customer Service
Expert
### IT Support
Proficient
- Technical Support
- Troubleshooting
### Quality Assurance
Proficient
- Manual Testing
- Product Testing
### Hardware & Software Installation
Competent
- System Maintenance
### Data Analysis
Competent
- Python
- Power BI
### Technical Writing
Proficient
- Documentation
- Manuals
### Git
Competent
- Version Control
### Product Presentation
Proficient
- Client Engagement

## Languages
- English | Fluent
- Yoruba | Proficient

## Source
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